Privacy Policy
roylbd Data Protection

This Privacy Policy ("Policy") describes how roylbd ("roylbd", "we", "us", "our") collects, processes, stores, discloses, and protects personal data provided by or collected from players and visitors ("you", "your") who access or use the roylbd website and associated platform at roylbd.com. This Policy forms part of roylbd's Terms & Conditions and should be read together with those Terms.

By registering an account with roylbd, making a deposit, using any part of the platform, or simply browsing the roylbd website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the roylbd platform immediately.

roylbd is committed to full compliance with applicable data protection laws and regulations in Bangladesh. We handle all personal data with care, discretion, and respect for your privacy rights. This Policy is written in plain English to ensure it is accessible and understandable to all players.

Data We Collect

roylbd collects personal data through several channels: directly from you when you register and use the platform, automatically through your device and browser interactions, and from third-party service providers as part of our payment and verification processes. The categories of data we collect are described in full below.

Registration and Account Data

When you create a roylbd account, we collect the following personal information:

• Full legal name as it appears on your official identity documents
• Date of birth (used for mandatory age verification — you must be 18 or older)
• Residential address, including district, city, and postal code within Bangladesh
• Email address
• Mobile phone number (used for account security and transaction alerts)
• Username and encrypted account password
• Preferred currency (Bangladeshi Taka, BDT)

Identity Verification (KYC) Data

To comply with our anti-money laundering (AML) obligations and age verification requirements, roylbd may request copies of the following documents:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid Bangladeshi passport (biographical data page)
• Bangladesh driving licence bearing your photograph
• Proof of address: recent utility bill, bank statement, or government-issued correspondence dated within 90 days
• Proof of payment method ownership (e.g., screenshot of registered bKash or Nagad account in your name)

Financial Transaction Data

When you make deposits or withdrawals, roylbd records transaction details including:

• Payment method used (bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard)
• Transaction reference numbers and timestamps
• Deposit and withdrawal amounts in Bangladeshi Taka
• Account balance history and transaction ledger

roylbd does not store full card numbers or mobile banking PINs. Payment authentication is handled by your financial service provider. roylbd receives only tokenised confirmation of successful transactions.

Gameplay and Betting Data

We record your activity on the roylbd platform to facilitate account operation, bonus management, and dispute resolution:

• Games played, bet amounts, and outcomes
• Sports betting selections, odds accepted, and settlement results
• Crash game rounds participated in and cash-out decisions
• Bonus claims, wagering progress, and promotional interactions
• Session start and end times, active session durations

Technical and Device Data

Automatically collected when you access roylbd:

• IP address and approximate geolocation (city or region level)
• Device type, operating system, and browser version
• Screen resolution and device language settings
• Referring URL and pages visited within roylbd
• Cookie identifiers and session tokens (see the Cookies section below)

Communications Data

If you contact roylbd support via live chat or email, we retain a record of those communications, including:

• Chat transcripts from live support sessions
• Email correspondence sent to or from [email protected]
• Support ticket content, attachments, and resolution outcomes

How We Use Your Data

roylbd processes your personal data on the basis of contractual necessity (to fulfil our obligations to you as a registered player), legal obligation (to comply with applicable Bangladeshi laws), and legitimate interest (to operate the platform securely and efficiently). The specific purposes for which we process your data are detailed below.

Marketing Communications

roylbd may send you promotional communications about bonuses, seasonal offers (such as Eid promotions, BPL betting markets, and Pohela Boishakh specials), and new platform features. We will only send marketing communications if you have opted in to receive them during registration or subsequently through your account settings. You may withdraw marketing consent at any time by updating your communication preferences within your roylbd account dashboard or by contacting support.

Data Sharing & Third Parties

roylbd does not sell or rent your personal data to any third party for commercial or marketing purposes. We may, however, share specific data with carefully selected third-party service providers and in certain legally required circumstances, as set out below.

Payment Service Providers

To process your deposits and withdrawals, roylbd must share relevant transaction details with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Sonali Bank, Islami Bank, Visa, and Mastercard. These providers receive only the minimum data required to process the specific transaction. All payment partners are bound by their own data protection obligations and by contractual arrangements with roylbd.

Game Content Providers

The casino games and sports betting markets available on roylbd are delivered by third-party content providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate their game servers independently. Your gameplay data — including bets placed, round results, and session timestamps — is processed by the relevant provider's systems in order to deliver the game experience. Each provider operates under a data processing agreement with roylbd and is contractually prohibited from using your data for any purpose beyond game delivery.

Identity Verification Partners

roylbd may use third-party KYC and identity verification service providers to validate the identity documents you submit. These providers process your KYC data solely for the purpose of verification and are bound by strict confidentiality and data security obligations. Verified results are returned to roylbd; your document images are not retained by the verification provider beyond the period required to complete the check.

Legal and Regulatory Disclosure

roylbd may be required to disclose your personal data to government authorities, law enforcement agencies, financial intelligence units, or courts of competent jurisdiction in Bangladesh in any of the following circumstances:

• In response to a lawful request, court order, or legal process
• To comply with AML reporting obligations
• To investigate or prevent fraud, money laundering, or other criminal activity
• To protect the rights, safety, or property of roylbd, its staff, or its players

roylbd will, where legally permitted to do so, notify the affected player of any such disclosure request prior to compliance.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of roylbd's business, your personal data may be transferred to the successor entity as part of that transaction. In such circumstances, roylbd will notify affected players via the platform interface or registered email prior to any such transfer, and the successor entity will be required to honour the commitments set out in this Privacy Policy.

Cookies & Tracking

roylbd uses cookies and similar tracking technologies to operate the platform, improve user experience, maintain session security, and gather anonymised analytics. This section explains the types of cookies we use and how you can manage your preferences.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits, remember your preferences, and maintain session state. Cookies do not directly identify you as an individual — they identify your device or browser.

Types of Cookies Used by roylbd

Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to block all cookies, accept only first-party cookies, or delete cookies after each session. Please note that disabling essential cookies will impair the functioning of the roylbd platform — in particular, you will not be able to remain logged in to your account or use core gameplay features.

Instructions for managing cookies in commonly used browsers are available through each browser's official help documentation. roylbd does not control third-party cookies set by game content providers within their game frames; those providers' cookie practices are governed by their own privacy policies.

Data Retention

roylbd retains personal data for the minimum period necessary to fulfil the purposes described in this Policy and to comply with applicable legal and regulatory obligations. The retention periods applicable to different categories of data are set out below.

Following the expiry of the applicable retention period, roylbd will securely delete or anonymise your personal data in a manner that prevents its reconstruction. In the event of an active legal dispute, investigation, or regulatory inquiry involving your account, the relevant data may be retained beyond the standard retention period until the matter is fully resolved.

Data Security

roylbd implements a comprehensive set of technical and organisational security measures designed to protect your personal data from unauthorised access, accidental loss, destruction, alteration, or unlawful disclosure. Our security framework includes the measures described below.

Encryption

All data transmitted between your device and roylbd is encrypted using 256-bit SSL/TLS protocols. Account passwords are stored using industry-standard one-way cryptographic hashing — roylbd staff cannot view your plaintext password. KYC documents and sensitive financial data are encrypted at rest using AES-256 encryption.

Access Controls

Access to personal data within roylbd's internal systems is restricted on a strict need-to-know basis. Staff members are granted access only to the data categories required to perform their specific job functions. All internal data access is logged and monitored. Administrative access to systems holding personal data requires multi-factor authentication.

Fraud Detection Systems

roylbd operates automated fraud detection and account security monitoring systems that continuously analyse login patterns, transaction activity, and gameplay behaviour for signs of unauthorised access or abuse. Suspicious activity triggers immediate security alerts and, where necessary, temporary account suspension pending investigation.

Third-Party Security Assessments

roylbd engages independent security professionals to conduct periodic vulnerability assessments and penetration testing of our platform infrastructure. Findings from these assessments are acted upon within defined remediation timeframes. Our game content providers — including Evolution Gaming, Pragmatic Play, and Spribe — are likewise subject to independent security and fairness certification requirements.

Incident Response

In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, roylbd will take immediate steps to contain and remediate the breach. Affected players will be notified without undue delay if the breach is likely to result in a high risk to their personal data. Notification will be provided via registered email and, where appropriate, through the roylbd platform interface.

Your Privacy Rights

As a roylbd player, you have a number of rights in relation to the personal data we hold about you. roylbd is committed to honouring these rights promptly and transparently. Your rights are summarised below.

Right to Access

You have the right to request a copy of the personal data roylbd holds about you. Upon receiving a valid access request, roylbd will provide a summary of your data in a readable format within 30 days. There is no fee for a standard data access request.

Right to Correction

If any of the personal data roylbd holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Correction requests relating to your registered name, date of birth, or address may require supporting documentation before changes are applied.

Right to Deletion

You may request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected and there is no overriding legal obligation requiring its retention. Please note that roylbd is required by law to retain certain categories of data (particularly financial records and KYC documents) for defined periods even after account closure. In these cases, your deletion request will be fulfilled to the maximum extent possible given applicable legal constraints.

Right to Data Portability

You have the right to receive the personal data you provided to roylbd in a structured, commonly used, machine-readable format, and to request that this data be transferred to another service provider where technically feasible.

Right to Object to Processing

You have the right to object to the processing of your personal data for marketing purposes at any time. You may also object to processing carried out on the basis of roylbd's legitimate interests — in such cases, roylbd will review the objection and cease the specific processing unless there are compelling legitimate grounds that override your interests.

Right to Withdraw Consent

Where roylbd processes your data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

Exercising Your Rights

To exercise any of the rights described above, please contact roylbd support via live chat (available 24/7 through your account dashboard) or by email at [email protected]. Requests will be acknowledged within 5 business days and actioned within 30 calendar days. In complex cases, this period may be extended by a further 30 days — you will be informed of any such extension.

Contact & Complaints

roylbd takes privacy seriously. If you have any questions, concerns, or complaints relating to this Privacy Policy or to the way in which roylbd processes your personal data, we encourage you to contact us directly in the first instance so that we can address the matter promptly.

Contacting roylbd About Privacy

• Live Chat: Available 24 hours a day, 7 days a week, via your roylbd account dashboard. Average response time is under 2 minutes.
• Email: [email protected] — privacy-related queries are reviewed within 2–4 hours during standard Bangladesh Standard Time (BST, UTC+6) business hours.

Please include the subject line "Privacy Request" or "Privacy Complaint" in any email correspondence related to this Policy to ensure your message is directed to the appropriate team member without delay.

Changes to This Privacy Policy

roylbd reserves the right to update or revise this Privacy Policy at any time. When material changes are made, registered players will be notified via a prominent notice on the roylbd platform interface and/or by email to their registered address. The date of the most recent revision is always displayed at the top of this page. Your continued use of the ro ylbd platform following the notification of a revised Privacy Policy constitutes your acceptance of those changes.

We recommend that you review this Privacy Policy periodically to stay informed about how roylbd protects your personal data. The most current version of this Policy is always available at roylbd.com/privacy-policy.